Case Manager
On-site · Woonona, New South Wales, Australia
Woonona, New South Wales, AustraliaOn-siteFull TimeMid LevelLicense Or CertificationUnknown
Type
Full Time
Level
Mid Level
Education
License Or Certification
Company size
Unknown
Job Summary
Case Manager, Workers Services role based in Woonona with flexibility to work 3 days from home. Responsible for proactive claims management under the Coal Mines Insurance model, collaborating with internal/external stakeholders to develop claims strategies, engaging Account Managers to identify opportunities, delivering exceptional customer service, and ensuring durable return-to-work outcomes in line with legislation and business rules.
Required Qualifications
- Qualification in auxiliary health roles or equivalent
- Minimum 2 years Workers Compensation experience
- Experience in claims management and the insurance industry
- Clear understanding of the Coal Mines Workers Compensation legislation
- Basic understanding of medical terminology
- Competence in Adobe and Microsoft Office (Words/Excel)
- Ability to work with a range of internal and external stakeholders
- Strong organisational and prioritisation skills
- Excellent written and verbal communication and interpersonal skills
Desired Qualifications
- Qualification in one of the auxiliary health roles (e.g., Physiotherapy, Occupational Therapy, Rehabilitation Case Manager)
- Minimum 2 years Workers Compensation experience
Additional Requirements
- Permanent roles open only to Australian and New Zealand Permanent Residents or Citizens; visa holders with unlimited right to work in Australia considered for Fixed Term Contracts
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