Case Manager
$52,000–$54,080 year
On-siteBoston, Massachusetts, United States
Job Summary
Provide ongoing case management and care coordination for patients and their children enrolled in the LyN Residential Treatment Program. Develop and monitor patient-centered service plans while coordinating medical, behavioral health, dental, psychiatric, and specialty appointments, transportation, and medication refills. Manage DCF-related responsibilities including reunification planning, toxicology reporting, and collateral contacts, while assisting patients with legal obligations such as court and probation appointments. Facilitate psychoeducational groups, participate in multidisciplinary team meetings, and maintain accurate documentation in the electronic health record. Deliver crisis intervention, patient advocacy, and problem-solving to address barriers to treatment and recovery. This role supports the mission of Casa Esperanza, a behavioral health provider serving Boston and the Merrimack Valley, by ensuring continuity of care and promoting recovery goals for individuals and families recovering from addiction, trauma, and mental illness.
Required Qualifications
- Knowledge of the substance use field, including the AA/NA 12-step philosophy
- Strong crisis management/intervention skills
- Knowledge of appropriate community resources
- Strong verbal and written communication skills
- Ability to communicate with clients and referral sources in a professional manner
- Strong interpersonal skills and customer service skills
- Knowledge of computer software, including Microsoft Word and Excel
- Valid Massachusetts Driver's License
- Ability to meet the physical and training requirements of the position
- Experience working in an advocacy role for children and families
- Experience with homelessness, mental illness, domestic violence, HIV/AIDS, and child case management
- Two years of experience working in social services with a substance abuse population
- Certified Alcohol and Drug Counselor/Certified Alcohol Counselor
- Willingness to obtain Certified Alcohol and Drug Counselor/Certified Alcohol Counselor within 1 year of hire
- Bilingual Spanish/English
- Intimate knowledge of the cultural, social, economic, health, and substance abuse factors
- CPR Certified
- Proof of being fully vaccinated against COVID-19
Desired Qualifications
- Experience with motivational interviewing and trauma-informed care
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