Case Manager 2
$68,390–$84,136 year
On-sitePortland, Oregon, United States
Job Summary
Manage a caseload of clients with developmental disabilities through home visits, provider visits, and phone calls to ensure they receive appropriate financial, medical, training, educational, and transportation services. Develop Individual Service Plans at staffings and special meetings, coordinate necessary resources, and prepare routine and special reports. Assess client functioning using TXIX Waiver Forms, update annual waivers, and maintain case records in accordance with federal, state, and local policy. Counsel families on placement choices and care plans, report protective services issues, and utilize Tableau data to analyze overdue tasks and facilitate monitoring of required service priorities. Act as a liaison between residential providers, licensing specialists, and management on trends related to health, safety, and regulations.
Required Qualifications
- Knowledge of the public service system for developmental disabilities services in Oregon
- A bachelor's degree in behavioral science, social science, or a closely related field
- A bachelor's degree in any field and one year of Human services related experience
- An associate's degree in a behavioral science, social science, or a closely related field and two (2) years of human services related experience
- Three (3) years of human services related experience
- A valid driver license
- Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
- Ability to effectively understand and demonstrate sensitivity to diverse cultures and individuals
- Skill to provide courteous customer service
- Ability to effectively organize/prioritize work to meet pressing deadlines
- Ability to work Independently as well as a member of a team using good judgment, excellent verbal/writen communications, and decision-making skills
- Ability to interpret/apply complex federal, state, and local laws, rules, regulations, policies, and procedures related to program scope and operations
- Skill to research and analyze a variety of information and data
- Knowledge of case management methods, principles, techniques, and resources
- Knowledge of available programs, public assistance providers, Medicaid, service agencies, protective services, referral centers, community residential resources, and crisis/emergency resources
- Knowledge of conflict resolution techniques, de-escalation strategies
- Ability to effectively facilitate large team meetings to achieve consensus and positive outcomes
- Must pass a criminal background check
Desired Qualifications
- Bilingual
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