Case Management Assistant (Administration)

Administrative support to the Case Management team by coordinating patient dispositions and handling referrals to post-acute service providers. Duties include documenting in the Trinity-approved EMR, managing communications via telephone, voicemail, fax, and mail, following up with insurance payers and post-acute providers, issuing Medicare Important Message Letters, and maintaining knowledge of applicable laws and Trinity Health policies. Requires initiative, independent decision-making, attention to detail, integrity, and confidentiality, along with a working understanding of admissions, management information systems, medical records, insurance, patient billing, medical terminology, and payer contract terms. Proficient in EPIC, Microsoft Office suite, and related tools; ability to establish collaborative relationships and perform other duties as assigned.