Case Coordinator Support
$52,000–$93,600 year
Remote · Silver Spring, Maryland, United States
Job Summary
Provide case coordination, tracking, and administrative file management support for NOAA NMFS OAA case matters; log complaint/referral packages and assign metadata; enter referral data and case file documents into ATS; maintain current case metadata and file status; search ATS for prior inquiries; organize official electronic/physical case folders; track folder location, custody, and routing; transmit Government-approved reports and monitor deadlines; notify COR of overdue responses and data inconsistencies; prepare statistical reports for NMFS leadership. Start date contingent upon award of contract. Location: NMFS Headquarters, Silver Spring, MD with possible telework or remote support when authorized. Requires Bachelor’s degree with 3 years of experience or a Master’s degree; strong communication skills; proficiency with Microsoft Office, Google Workspace, Adobe Acrobat; ability to manage confidential information and data in ATS or comparable systems; ability to learn NOAA/DOC systems and procedures quickly.
Required Qualifications
- Bachelor’s degree and three (3) years of experience, or a Master’s degree
- Strong written and oral communication skills
- Proficiency with Microsoft Office, Google Workspace, Adobe Acrobat
- Electronic file management
- Ability to learn NOAA/DOC systems and procedures quickly
- Experience with case tracking systems such as ATS or comparable systems
- Ability to manage confidential case information
- Ability to create and maintain case folders
- Ability to track deadlines
- Ability to produce statistical reports
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