Case Coordinator
On-siteRichardson, Texas, United States
Job Summary
Coordinate case start materials by initiating cases through direct client and employee interaction via phone and email. Track employer and employee information, confirm documentation completion, and prepare files for legal team assignment. Respond to routine queries regarding questionnaires, identify case types such as H1 or L1, and open projects in the firm's proprietary database. Send case questionnaires, update internal records, and ensure all documentation is collected, complete, and returned timely. Follow up with nonresponsive parties, escalate issues as needed, and close cases appropriately. Assist with miscellaneous administrative duties and generate reports when requested.
Required Qualifications
- High school diploma
- Minimum 1 year of work experience in an office environment
- Direct client or customer contact experience
- Excellent customer service and interpersonal skills
- Good verbal and written communication skills
- Proficiency in the use of Microsoft Office applications
- Ability to multi-task and strong organizational skills
- Professional and discretion
- Good analytical skills
- Enjoys frequent collaboration and working in a team environment
Desired Qualifications
- Associate's degree or 2 years of college
- Experience in a law firm or immigration law
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