Bob EvansPosted 2 weeks ago

Carryout

Bob EvansPosted 2 weeks ago

$31,200–$31,200 year

On-siteHolland, Michigan, United States

Holland, Michigan, United StatesOn-siteFull Time$31,200–$31,200 yearEnterprise

Full TimeEnterprise

Job Summary

Greet guests warmly, utilize menu knowledge for situational selling, and package food and beverage orders accurately while wearing a headset to expedite service. Handle cash and credit transactions, input orders into the computer system, and assist with expediting meals to dine-in guests. Maintain a clean carryout area, monitor bakery stock levels, and safely handle food prep equipment. Effectively resolve guest complaints by involving management when necessary and answer phone calls using company scripts. Assist with pre-bussing tables, escorting guests, and cashier duties as needed. This role supports Bob Evans' mission of serving high-quality farm-fresh food with a focus on perfect plates and family dining experiences.

Required Qualifications

0-2 years related experience
Strong knowledge of commonly used concepts, practices, and procedures in a restaurant
Ability to identify and resolve issues as they arise
Detailed oriented with the ability to multi-task
Ability to prioritize, good organizational skills
Ability to freely access all areas of restaurant including selling floor(s), stock area, and register area
Valid driver's license
Must be able to lift 50 pounds
Must be able to stand for entire shift and walk for long periods of time without rest or sitting down
Must be able to push, lift, carry and transfer up to 50 pounds
Must be able to reach with hands
Must be able to use hands to finger, handle, or feel objects, tools, or controls
Must be able to bend and stoop
Must be able to verbally communicate with others
Must be able to use close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Desired Qualifications

Experience with headset communication
Experience with cash and credit transactions
Experience with food and beverage handling
Experience with menu knowledge and situational selling techniques
Experience with guest complaint handling
Experience with expediting and delivery of meals
Experience with pre-bussing tables
Experience with rolling silverware
Experience with ordering to cash processes
Experience with inventory management
Experience with food safety and sanitation procedures
Experience with customer service
Experience with teamwork
Experience with problem-solving
Experience with time management
Experience with communication skills
Experience with leadership
Experience with training
Experience with sales
Experience with marketing
Experience with branding
Experience with customer retention
Experience with customer acquisition
Experience with customer satisfaction
Experience with customer loyalty
Experience with customer engagement
Experience with customer feedback
Experience with customer complaints
Experience with customer service recovery
Experience with customer service excellence
Experience with customer service training
Experience with customer service management
Experience with customer service operations
Experience with customer service strategy
Experience with customer service planning
Experience with customer service execution
Experience with customer service evaluation
Experience with customer service improvement
Experience with customer service innovation
Experience with customer service transformation
Experience with customer service optimization
Experience with customer service efficiency
Experience with customer service effectiveness
Experience with customer service quality
Experience with customer service standards
Experience with customer service metrics
Experience with customer service KPIs
Experience with customer service goals
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