Carrières Vision Group - Conseiller(ère) clinique aux patients
On-siteQuebec, Canada
Job Summary
Meet prospective patients immediately following their pre-operative assessment and act as a trusted point of contact to guide them from hesitation to a confident decision. Clarify information received from the medical team and clearly present vision correction options, including benefits, financial aspects, and pricing strategies. Adapt your communication approach to each patient's mindset, concerns, and motivations while booking surgery dates and coordinating logistics. Maintain accurate records in patient files, follow compliance standards, and utilize proactive follow-ups, video messages, or calls to ensure high treatment follow-through. This permanent, full-time role at a LASIK MD clinic involves supporting patients throughout their journey to improve their eyesight.
Required Qualifications
- French language proficiency
- Advanced intermediate level of English
- Permanent, full-time employment status
- 32 to 36 hours per week availability
- Availability to travel to clinics in the GMA for training and/or work
Desired Qualifications
- At least two years of experience in consultative sales, client development, or any results-driven role
- Experience in the medical, aesthetic, optical, or luxury service sectors
- Warm, poised, and engaging personality traits that build trust easily
- Ability to guide someone from hesitation to clarity through presence and insight
- High articulation skills
- Experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
- Understanding of timing and verbal pacing
- Ability to know when to reassure, listen, and help someone make the next move
- Comfort discussing pricing with discretion and professionalism
- Detail-oriented and organized nature
- Ability to juggle multiple files while staying focused
- Results-oriented mindset
- Ability to work independently as well as collaboratively
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