Carrières Home Hardware Stores Limited - IT Business Solutions Manager
Hybrid · St. Jacobs, Ontario, Canada
Job Summary
Lead and guide IT strategy and delivery for key retail business units (Inventory Planning, EDI, Merchandising), overseeing project-based initiatives and production support to ensure alignment with business priorities and operational stability. Partner with business stakeholders to understand needs, manage projects and system enhancements (software implementations, integrations, system design), coach a technical team, manage vendors and SLAs, and contribute to technology roadmaps and governance. Stay current on emerging technologies to enhance systems; serve as Solution Owner for key technologies; onsite three days a week at the St. Jacobs corporate office as part of a hybrid work model. Key technologies and domains include Microsoft dynamics (Dynamics 365), Oracle, Azure, API management, Power BI, POS systems, and EDI; experience with retail technology platforms and analytics is preferred. The role blends leadership with hands-on delivery across both project initiatives and day-to-day production support, driving modernization and operational efficiency.
Required Qualifications
- Ten years of progressive experience in IT, including both project delivery and application/system support, with at least three years in a leadership role
- Post secondary education in Information Technology or a related field
- Proven ability to partner with business leaders to deliver and maintain impactful technology solutions that support modernization and operational efficiency
- Strong communication and stakeholder management skills, with confidence engaging and influencing senior leadership
- Solid understanding of the Software Development Life Cycle (SDLC)
- Demonstrated people leadership experience, including coaching, development, and performance management of technical teams across both IT projects and operational support
- Hands-on experience with enterprise and retail technology platforms, including Microsoft technologies (such as Dynamics 365), Oracle, and related systems
- Experience with retail systems, cloud technologies, integration tools, or analytics platforms (e.g., POS systems, Azure, API management, Power BI) is considered an asset
- Experience managing external vendors and service providers, including operational contracts, SLAs, performance management, budgeting, and invoicing
- Demonstrated ability to lead teams and deliver results in a dynamic environment
- Excellent organizational and project management skills, with the ability to manage multiple priorities across both project and support work
- Comfort operating at both strategic and executional levels with a proactive, solutions-oriented mindset
- The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model
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