Carrier Representative
On-siteToledo, Ohio, United States
Job Summary
Identify carriers for available freight and negotiate competitive rates while managing daily load activities to ensure on-time pick-up and delivery. Build and maintain strong carrier relationships by answering inbound and outbound calls to ensure outstanding customer service. Proactively resolve problems that may arise while a load is in transit and drive operational excellence to both customer and carrier satisfaction. Grow business with current carriers in alignment with account growth strategy plans. This role reports to the Operations Manager within NRS, a leading provider of transportation and supply chain solutions serving Fortune 500 companies.
Required Qualifications
- Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities
- Works proactively and independently, with the ability to take initiative
- Outstanding organizational skills and attention to detail
- Excellent verbal and written communication skills
- Excellent interpersonal skills with good negotiation tactics
- Willingness to learn new information and apply knowledge to job responsibilities
- Light Lifting: Occasional handling of objects up to 20 pounds
- Computer Use: Frequent operation of computers and office equipment, requiring manual dexterity
- Office Navigation: Light walking and standing for meetings and tasks within the office
Desired Qualifications
- Bachelors' degree preferred
- Previous sales experience preferred
- Truck brokerage knowledge preferred
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