Carrier Relationship Manager, NA
HybridMontréal, Quebec, Canada or Saint-Bruno-de-Montarville, Quebec, Canada
Job Summary
Manage carrier relationships across North America by serving as the primary business liaison for telecommunications providers, conducting regular reviews, and driving engagement initiatives. Own the end-to-end lifecycle of commercial agreements, including Carrier Access Agreements, Service Agreements, and MMR occupancy contracts, coordinating negotiations with Legal and ensuring compliance before execution. Lead the MMR revenue funnel by developing pipelines, forecasting opportunities, and executing annual business objectives to increase occupancy and interconnection services revenue. Identify and onboard new carrier partners while maintaining visibility on inventory and alignment with operational security requirements. Execute reporting on ecosystem performance and deliver executive presentations to leadership.
Required Qualifications
- Bachelor's degree in Business Administration, Telecommunications, Engineering, Legal Studies, Real Estate, or related discipline
- Minimum 5 years of experience in telecommunications, carrier management, vendor management, business development, data center operations, or related industries
- Experience managing commercial agreements and business relationships
- Strong understanding of telecommunications carriers, fiber infrastructure, colocation environments, and interconnection services
- Excellent stakeholder management and communication skills
- Strong contract negotiation and project management abilities
- Ability to manage multiple initiatives in a fast-paced environment
- Excellent bilingualism (French/English)
- Travel may be required across North American campuses and carrier locations based on business needs
- The role requires strong cross-functional coordination with Legal, Lease Management, Operations, Sales, Enterprise Customer Experience and Connectivity teams
- The position is expected to support Vantage's values of Trust, Accountability, Respect and Agility
- Bilingualism (French and English) is required for this position due to the nature of the role, which involves interactions with counterparts in the same department and stakeholders in the United States
- While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear
- The employee must occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Experience within the data center, colocation, fiber, cloud, or telecommunications industries
- Experience working with Legal, Real Estate, Lease Management, or Procurement organizations
- Knowledge of MMR operations, carrier deployments, and interconnection ecosystems
- Experience using contract lifecycle management tools such as Ironclad or similar platforms
- Understanding of dark fiber, wavelength services, IP transit, transport services, and carrier-neutral facilities
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