Cargo Coordinator
$41,600–$41,600 year
On-sitePhoenix, Arizona, United States
Job Summary
Coordinate disposition of product refused by customers or left on trailers by investigating and performing data gathering activities. Oversee multiple open delivery discrepancies across Refrigerated, Dry, Flatbed, Rail, and Logistics loads, managing control until relieved by the customer. Respond to inbound communications from drivers regarding cargo discrepancies, monitor freight disposition queues, and maintain key performance metrics. Evaluate refused freight to coordinate timely resolution with designated personnel, verify proper handling in systems of record, and authorize costs by negotiating with customers and vendors. Document all charges to ensure proper billing and recovery, communicate claim information per shipper specifications, and contact all parties for incident updates. Requires one year of customer service experience, strong data entry skills, and the ability to handle high call volumes.
Required Qualifications
- 1 year experience in customer service or similar experience
- Must possess excellent multi-tasking skills
- Must possess strong data entry skills
- Must be able to handle a high call volume and recognize the need for follow up verses answering inbound calls when volumes are high
- Must have exceptional customer service and communication skills
- High School Diploma or equivalent
- Candidates must be authorized to work in the U.S.
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