Caregiver Support Specialist (Remote)
$41,600–$47,840 year
RemoteNew York, United States
Job Summary
Conduct individualized orientations for caregivers to educate them on benefits, enrollment processes, and utilization options. Process sick time through Empeon and Medflyt, complete employment verifications in Salesforce, and manage HRA deposits and reimbursements via FlexFacts. Answer inbound calls on a shared line to ensure first-contact resolution, providing clear call summaries with action items in Talk Desk. Process email cases assigned in Salesforce within 24–48 hours while navigating multiple platforms in a fast-paced environment. Work Monday through Friday from 9AM to 6PM Eastern Time. This role supports the Caregiver Wellness team at FreedomCare, the largest consumer-directed home care agency in NY State, helping enhance caregiver experiences through clear benefits communication.
Required Qualifications
- 1+ years of relevant experience in a similar position
- Experience in high-volume inbound and outbound call environment
- Proven track record of strong customer focus and adaptability in a high call volume environment
- Effective written and verbal communication skills with the ability to engage with diverse audiences
- A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
- Ability to multitask, set priorities, and manage time effectively
- Technical proficiency with the ability to navigate through multiple systems; while maintaining attention to detail and data accuracy
- Demonstrates fluency over all tools and resources specific to the role, with heavy reliance on Excel
- Ability to embrace change and departmental growth in an evergreen environment
- This is a remote role
- supporting the days of Monday through Friday
- 9AM to 6PM Eastern Time
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