Career Services Consultant I - Osceola County
HybridKissimmee, Florida, United States
Job Summary
Directly determine client eligibility and draft short and long-term career plans to assist job seekers in gaining and retaining new careers. Conduct standardized assessments, synthesize information for quality referrals, and provide job search assistance, resume prep, and employability skills workshops. Establish close relationships with clients and business services teams to deliver holistic case management and integrate regional industry needs. Leverage technology for digital profiles and online coaching while completing timely and accurate customer data entry in collection systems. Maintain current knowledge of labor market data and applicable federal, state, and funding laws to develop efficient career pathways.
Required Qualifications
- Associates degree from an accredited institution in business administration, social sciences, or related discipline
- Four (4) years' experience in workforce development or a related field
- Equivalent combination of education, certification, training, and/or experience
- High School Diploma or GED combined with at least four (4) years' experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
- Associates degree or higher with at least three (3) years' experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
- Bachelors or equivalent coursework from an accredited institution in a related field combined with at least four (4) years' experience in Customer Service, Staffing, Sales, Non-profit, Workforce or related experience
- State required Tier 1 certification
- Verification of the legal right to operate a vehicle in the State of Florida
- Reliable transportation
- Knowledge of career and employment services
- Skill in the use of Microsoft Office products (Word, Outlook, and Excel) and Internet applications
- Skill in time management and work organization
- Ability to read, analyze, interpret, and understand oral and written communications, including common journals, laws, regulations, policies, and procedures
- Ability to provide excellent customer service
- Ability to assist customers and exhibit good interpersonal skills
- Ability to manage multiple priorities to ensure that deadlines are met
- Ability to work as a team member
- Ability to work in a fast paced and diverse environment
- Ability to coordinate with internal and external partners in service delivery
- Ability to meet or exceed established performance goals and monitoring standards
- Ability to listen keenly and use critical thinking
- Ability to operate general office equipment
- Ability to work with minimal supervision
- Ability to communicate effectively in English orally and in writing
- Demonstrates professional appearance and attitude as defined by CareerSource Central Florida guidance and policies
- Maintains workplace culture by demonstrating the highest level of standards as defined by CSCF's Trust Creeds and core values
- Must be able to provide verification of the legal right to operate a vehicle in the State of Florida (Driver's License, documentation of personal auto insurance, etc.)
- Must fulfill all requirements of the CareerSource Central Florida Vehicle Safety Program
Desired Qualifications
- Bachelor's or higher degree in related area from an accredited institution
- CWDP National Certification
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