Care Team Member
$52,000–$54,080 year
On-siteWhite Plains, New York, United States
Job Summary
Greet patients, answer phones, and manage daily scheduling needs across calls, emails, and logistics. Complete patient intake and check-in processes, collecting and documenting insurance verifications, copays, and balances. Manage schedules for patients and clinicians, including adjustments, follow-ups, discharge workflows, and end-of-day processes while maintaining accurate information in the EHR. Support clinical teams by triaging concerns, escalating issues, and coordinating services. Communicate with patients, families, referral partners, and vendors to support the full patient journey. Ensure accurate charge capture, billing documentation, and timely data submission. Maintain compliance with HIPAA, CMS, and OSHA standards. Represent SOL Mental Health with professionalism, demonstrating empathy and reliability. Meet productivity goals and perform additional duties as assigned. Full-time, in-person role in Westchester County with competitive hourly compensation.
Required Qualifications
- Clinical exposure or Medical Assistant experience including reading medical records, supporting medication workflows, coordinating with pharmacies, and assisting with prior authorizations
- Able to effectively manage difficult situations and de-escalate issues that arise
- Ability to interact and work professionally and effectively with a diverse population
- Highly organized and able to juggle many tasks at once
- Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems
- Ability to interpret, adapt and apply guidelines and procedures
- Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude
- Must be able effectively communicate over the phone, computer, and face to face
- Must be able to lift up to 15 pounds at times
- This is a Full Time, in-person role based out of our Westchester County locations
Desired Qualifications
- MA Certification is a plus
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