Care Systems Administrator - Jackson, MS
On-siteJackson, Mississippi, United States
Job Summary
Administer, configure, and maintain assigned care systems and related applications while troubleshooting workflow, configuration, and data-related issues. Serve as a primary resource for user questions, support service requests, and end-user training to ensure effective system utilization. Assist with system upgrades, enhancements, implementations, patches, and maintenance activities, including change-control documentation and deployment preparation. Configure user accounts, role-based security, and permissions; support testing, validation, and quality-assurance activities for configuration changes. Monitor system performance, recurring issues, and support trends to identify improvement opportunities. Coordinate support with software vendors and consultants, escalate complex technical issues, and ensure PHI handling aligns with regulatory requirements. Maintain compliance with documentation, security, and operational standards.
Required Qualifications
- Bachelor's degree in Information Systems, Healthcare Informatics, Computer Science, Business Administration, Healthcare Administration, or a related field preferred; equivalent combinations of education and relevant experience may be considered.
- Experience supporting, configuring, administering, or maintaining enterprise applications, EHR systems, or similar healthcare technology platforms preferred.
- Experience with CareLogic, Evolv, or comparable care-management systems preferred.
- Strong understanding of application support, troubleshooting, system configuration, testing, and end-user support practices.
- Working knowledge of EHR workflows, forms, assessments, reporting structures, data relationships, and operational processes.
- Experience supporting user access management, system security, change control, upgrades, releases, training, and documentation activities preferred.
- Familiarity with reporting concepts, SQL, integrations, APIs, and data-validation practices preferred.
- Knowledge of HIPAA, security principles, access management, protected health information (PHI), and healthcare technology environments.
- Strong communication, organizational, customer-service, and problem-solving skills.
- Demonstrates a willingness to learn new technologies, organizational workflows, application functionality, and industry best practices.
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