Care Partner - Remote
RemoteUnited States
Job Summary
Conduct interviews to ensure applicants align with CareLinx's values, manage and negotiate job offers, and partner with onboarding specialists to prepare caregivers for their first shift. Coordinate caregiver and member matches, support scheduling and placement, and resolve barriers impacting care delivery while maintaining ongoing communication through coaching and resources. Identify qualified caregivers to fulfill program requirements, provide information on available shifts, and collaborate with Care Advisors to address concerns or issues. Encourage utilization of growth opportunities and proactively engage through check-ins to ensure satisfaction and identify areas for improvement.
Required Qualifications
- At least one year of experience in customer service, recruitment, account management, or caregiver support
- HS diploma or equivalent
- Strong communication skills, with the ability to engage, listen, and support potential and current caregivers
- Excellent organizational skills and attention to detail
- Ability to work independently and manage time effectively in a remote environment
- Strong relationship management skills with a passion for providing excellent customer service and creating positive experiences for caregivers and clients
- Empathy and patience to address caregivers' needs and concerns
- Adaptability to changing needs and priorities, with the ability to quickly pivot and adjust strategies to meet evolving caregiver and program demands
- Ability to maintain confidentiality and adhere to all company policies and procedures
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