Care Partner (Customer Service)
$84,000–$84,000 year
On-site · Brisbane, Queensland, Australia
Brisbane, Queensland, AustraliaOn-siteFull Time$84,000–$84,000 yearMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Care Partner role focusing on relationship-based case management for older Australians, handling high-volume calls, guiding Home Care Packages and care services, coordinating and scheduling care, and delivering empathetic, solution-focused support via phone and email; requires strong communication, problem-solving, adaptability to evolving legislation, and tech fluency with CRM and MS Office 365; located in Brisbane, Australia with in-person work arrangement.
Required Qualifications
- Experience in customer service or contact centre environments
- strong communication and active listening skills
- problem-solving ability
- tech confidence including CRM and Microsoft Office 365
- experience in aged care, health, disability, or care coordination (desirable)
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