Care Navigator
$54,170–$62,295 year
On-site · Roseburg, Oregon, United States
Job Summary
Care Navigator engages and advocates for members to navigate healthcare and social-service systems, coordinating access to medical, behavioral health, and social resources. Responsibilities include conducting standardized screenings and escalating clinically complex findings to licensed staff, delivering culturally responsive health education and resource navigation, assisting with appointment scheduling and benefits understanding, monitoring changes in member status and barriers to care, conducting community outreach and home visits, coordinating referrals to community organizations and network providers, providing telephonic and face-to-face follow-up, and maintaining audit-ready documentation. The role involves collaborating with care managers and interdisciplinary teams, and traveling within the service area with fieldwork constituting at least 25% of duties, to support member engagement and care coordination.
Required Qualifications
- Medical Assistant, Certified Clinical Medical Assistant, or OHA-recognized Traditional Health Worker (CHW, Peer Support Specialist, or PHN) certification
- Three (3) years of experience in a healthcare or community health setting
- Valid driver’s license and automobile insurance
- Ability to recognize barriers and escalate concerns to clinical staff
- No suspension, exclusion, or debarment from participation in federal healthcare programs (e.g., Medicare or Medicaid)
- Proficiency in computerized systems for data entry, documentation, and information retrieval
- Knowledge of community resources, providers, and healthcare facilities supporting member needs
- Commitment to confidentiality, privacy, and protection of health information
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