Care Navigator
$65,000–$75,000 year
RemoteCalifornia, United States
Job Summary
Conduct comprehensive, Motivational Interviewing-informed needs assessments for TAY and kinship families using ConnectMe's smart intake tools. Build sustained, relationship-based connections through phone, text, and digital platforms while deploying micro-cash grants for stabilization. Manage active caseloads across multiple care stages, co-develop individualized action plans, and guide individuals through meaningful transitions to community partners and government programs. Implement and scale technology-assisted workflows, including automated follow-up and chatbots, as an active participant in the practice model. Document real-time insights from direct interactions to inform platform iteration, policy recommendations, and systems intelligence. Contribute lived-experience perspectives to product design reviews and usability sessions. Enter data accurately in compliance with established protocols and participate in regular team debriefs and case consultations.
Required Qualifications
- 3+ years of experience accessing and navigating child welfare systems and/or other social service systems
- 2+ years of professional experience in a direct service, case management, or navigation role
- You know what it means to hold someone through a complex situation — not just hand them a list of phone numbers
- You are trained or experienced in Motivational Interviewing (MI)
- You know how to meet ambivalence with curiosity, build intrinsic motivation, and support people in identifying their own goals
- You lead every interaction with Unconditional Positive Regard, cultural humility, and sensitivity to the lived experiences of those you serve
- You are a systems navigator at heart
- You understand how to move through complex, fragmented systems on behalf of others
- You don't give up when the path forward isn't clear
- You find creative solutions, make connections others miss, and advocate fiercely for the people you serve
- You bring personal or professional experience with the child welfare system or other social impact work
- You are deeply committed to learning about these systems
- You approach this work with humility, curiosity, and a willingness to grow alongside the communities we serve
- You possess an unwavering commitment to centering the voices and experiences of people with lived experience in every part of the work
- You are passionate about driving systems change
- You bring a relentless, solutions-oriented mindset to your work
- You thrive in fast-growing, evolving organizations
- You adapt quickly to new challenges
- You use change as an opportunity to learn, innovate, and make a greater impact
- You persevere in the face of opposition or difficulty
- You show commitment despite obstacles
- You have experience with data entry and documentation in case management, CRM, or tracking systems
- You understand accurate, timely data as a foundation for learning, improvement, and advocacy
- You have an active learning mindset when it comes to technology
- You are open to exploring, applying, and adapting digital tools to improve efficiency, expand reach, and better serve families
- You balance technology with critical thinking
- You always center the human experience in how you use and evaluate these tools
- You bring familiarity with California's child welfare system, county structures, or specific state programs
- Bachelor's Degree in social work, counseling, human services, or a related field
Desired Qualifications
- Bilingual ability in Spanish (both written and verbal) is preferred
- Relevant lived experience and demonstrated professional competency may be considered in lieu of or in addition to formal education
- Motivational Interviewing training (foundational or advanced)
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