Care Navigator Supervisor, Patient Programs (Remote)
RemoteCanada
Job Summary
Lead daily operations for Patient Support Program (PSP) services by performing leadership, coaching, and performance support for Program Coordinators and Care Navigators. Monitor individual and team performance metrics to ensure adherence to Standard Operating Procedures, quality standards, and Key Performance Indicators. Oversee administrative and patient support activities including enrollment coordination, reimbursement navigation, case documentation, and adherence outreach while troubleshooting escalated issues. Collaborate with internal teams to optimize operational efficiencies, implement workflow improvements, and drive continuous improvement efforts. Track monthly results versus goals, recommend corrective actions, and assist with special projects and system enhancements.
Required Qualifications
- Minimum of 1-3 years supervisory or management experience
- Experience in a fast-paced work environment with fluctuating demand for services
- Experience in executing business strategies, including establishing clear KPIs and processes for reporting
- Proven experience leading a team through organizational change
- Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners
- Demonstrated technical competence and a strong ability to understand and troubleshoot fundamental technical issues
- Bilingualism (English/French) is required in Quebec
- Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders
- Excellent interpersonal and communication skills: ability to build and maintain good relationships with internal and external stakeholders and promote harmony amongst team members
- Effective analytical and problem-solving skills
Desired Qualifications
- A University Degree in a healthcare or life sciences-related field is preferred
- Preference will be given to candidates with prior reimbursement experience
- Preference will be given to candidates with Team Leader experience in a Contact Centre
- Preference will be given to candidates with pharmaceutical industry experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.