Care Navigator
$35,360–$35,360 year
On-siteAnnapolis, Maryland, United States
Job Summary
Serve as the primary clinical communication point for the organization, managing time-sensitive patient information and coordination issues between the Company and external providers, hospitals, pharmacies, and healthcare organizations. Proactively perform outreach to patients with urgent or clinically significant findings to facilitate timely follow-up and appropriate care. Respond to inquiries regarding urgent patient care, test findings, treatment coordination, and clinical information needs. Review and act on population health information received through state Health Information Exchanges, updating patient records and communicating relevant information to providers. Help patients identify and schedule recommended referrals, including primary care, behavioral health, and specialty care providers. Document all patient interactions and care coordination activities in the electronic health record. Check and respond to work e-mail on a regular basis throughout the workday.
Required Qualifications
- Associate's degree from an accredited college or university WITH three (3) years related experience, or an equivalent combination of education and/or experience
- knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
- proficiency with Electronic Medical Record systems (e.g.: Athena)
- excellent written and oral communication skills, including exceptional customer service
- ability to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public
- ability to work individually as well as within a team
- ability to follow both verbal and written instructions
- ability to work a flexible schedule
- ability to respond with patience and understanding during stressful conditions related to patient health and emergent situations
- ability to multi-task and prioritize
- extreme attention to detail
- strong organization skills
- ability to problem solve and use reasoning
- ability to meet predefined quality standards
- professional attitude and appearance
- working knowledge of the healthcare field and medical specialty, as well as medical terminology
- strong desire to provide excellent customer service
- compliance with the rules and regulations of those organizations to which we are accountable
- high ethical and professional standards of conduct
- attitude of wanting to continuously improve their own professional performance
- reliable transportation
- ability to work in any of the Company's locations
Desired Qualifications
- LPN, RN, CMA, or Social Work
- Prior experience in the mental health and/or primary care fields
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