Care Navigator - Bilingual Spanish

Answer inbound calls, emails, and text messages from patients, caregivers, families, external providers, and facilities. Schedule and maintain contact with patients via phone or email, explaining health insurance benefits, eligibility, and processing copays. Follow up after appointments to provide next steps and coordinate care. Under clinical supervision, ask screening questions to document patient safety, behavior, function, medications, and advanced care plans, as well as caregiver issues like burden and depression. Report screening results and escalate concerns to the clinical team to implement care plans. Send educational materials about Isaac and local community-based service options. Promote a compassionate environment by providing emotional support, anticipating anxieties, and answering questions within the scope of practice while maintaining HIPAA privacy.