Care Navigator 2
$45,300–$45,300 year
RemoteUnited States
Job Summary
Navigate patient treatment initiation by serving as the dedicated point of contact for patients and healthcare professionals, handling onboarding, insurance verification, and financial assistance requests. Respond promptly to inquiries via phone, chat, fax, SMS, mail, and email while managing assigned cases throughout the patient journey, including triage, escalation, and follow-up. Document all interactions accurately to inform cross-functional partners and adhere to Service Level Agreements, productivity metrics, and call guides. Maintain Subject Matter Expert knowledge of the assigned brand and program, ensuring continuity of information shared with healthcare professionals.
Required Qualifications
- High School Diploma
- associate or BS/BA degree
- Prior Novartis Care Navigator training certifications or equivalent training certifications
- Live within 90 miles of the East Hanover, NJ or Tempe, AZ site
- Proximity and ability to commute to work onsite in East Hanover, NJ or Tempe, AZ
- Minimum 3 years of relevant patient service support experience
- Strong interpersonal, telephone and verbal communication skills
- Ability to project warmth and compassion while effectively and efficiently conveying information
- Excellent written communication skills
- Ability to interpret, capture and document the essence of and next steps for customer conversations
- Must follow oral and written directions
- Ability to multitask and balance multiple priorities at once
- Computer literacy in with email, video conferencing systems, and data entry/case management systems
- Ability to complete all calls once they have begun to ensure no interruption of service
- Ability to successfully complete initial training, including passing simulations and become certified to do the role
Desired Qualifications
- Experience working with Salesforce or other CRM platforms
- Strong business acumen
- Bi-lingual, Spanish speaking
- Therapeutic area experience
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