Care Manager
On-siteRock Hill, South Carolina, United States
Job Summary
Register, verify, and timely schedule patients according to the company's care model, ensuring new patients are tracked and followed until scheduled. Coordinate in-person facilitator visits and provider encounters, including follow-ups based on medical urgency and patient preferences, while optimizing schedules across all disciplines. Manage post-discharge scheduling and TCM appointments within required windows, utilizing multiple software systems to ensure strong documentation and patient follow-up. Interact with patients via email, portal, telephone, and in-person to gather information, confirm appointments, and provide pre-appointment instructions. This role supports the interdisciplinary care team in delivering proactive, value-based care to Rock Hill patients under the Your Health model.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a medical or healthcare setting
- Familiar with medical terminology, procedures, and insurance verification purposes
- Strong organizational and time management skills
- Ability to multitask and prioritize responsibilities effectively
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work effectively under pressure
Desired Qualifications
- Associate's or Bachelor's Degree in Healthcare
- Preferred CMA, LPN or RN
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