Care Manager
$48,090–$48,090 year
On-siteRochester, New York, United States
Job Summary
Consistently outreach and build relationships with displaced and unhoused persons at community hot spots, hospitals, and other locations. Make referrals to necessary care and support services utilizing warm handoffs and work closely with existing care teams to monitor engagement and housing stability. Administer assessments for mental health, addiction, and social determinants of health, while managing crises and safety planning using the Columbia Protocol. Complete all required documentation in accordance with program standards. This role supports the Safe Options Support program's mission to ensure independence for marginalized individuals through the Critical Time Intervention model, operating within a collaborative, trauma-informed team environment.
Required Qualifications
- ability to understand, support and operate from a strength-based approach
- display professionalism in all settings
- recognize the importance and benefits of relationship building and collaborating with other service providers
- ability to solve complex problems using creative solutions
- act consistently in a manner that demonstrates dignity and respect for participants
- ability to de-escalate participants in times of crisis
- respect for and high level of comfort around people experiencing psychiatric crises
- ability to utilize critical thinking, problem-solving and de-escalation skills
- ability to create and maintain an environment that promotes recovery
Desired Qualifications
- Bachelor's degree or higher, preferable in psychology, social work, sociology, or related field
- New York State Licensed Practical Nurse (LPN)
- Past case management work experience
- Experience providing advocacy with homeless and/or precariously housed populations
- Experience as provider and/or recipient of behavioral health, substance use and/or homeless services
- Knowledge of homeless resources within the community
- Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff
- Knowledge of community-based organizations and opportunities for continuing wellness development of participants
- Knowledge of Intentional Peer Support models, best practices and methods of implementation
- Awareness of the various personal and systemic issues that hinder access to care
- Bi-lingual in Spanish and English
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