Care Management Support Assistant

Provide administrative, non-clinical support for care management activities, including assessment and evaluation of member needs, guiding members and families to access care and wellness resources, and facilitating communication between members, families, and appropriate resources. Execute moderately complex operational tasks, make and receive calls across multiple digital platforms, educate members on available resources, ensure compliance with departmental policies and quality standards, and leverage Microsoft Word, Excel, Outlook, and electronic medical records. Prior experience in call-center or high-volume customer service is preferred, along with bilingual abilities in Spanish, Arabic, or Chaldean Neo-Aramaic. Remote-from-MI eligibility, defined training schedule, and structured work hours are described in the posting, with travel possible for training or meetings.