Care Management-CHW (5274)
$45,760–$60,528 year
HybridBrockton, Massachusetts, United States
Job Summary
Conduct initial outreach calls and develop outreach plans to engage patients, families, and caregivers in care management programs. Gather information from multiple sources to understand client needs, then initiate and sustain trusting relationships with social networks and the primary care team. Provide care coordination by facilitating transitions, completing referrals, and confirming follow-up while assisting with scheduling appointments and accessing community resources. Act as a cultural mediator to address language and literacy barriers, helping patients navigate healthcare systems and government agencies. Complete Social Determinants of Health screens, assist with Medicaid applications, and participate in integrated care team meetings. Work one day remotely per week and cover other areas as needed.
Required Qualifications
- 1 year case management experience with a bachelor's degree in social work, Psychology or related field
- 2 years case management experience with a Community Health Worker Certificate or associate's degree in social work, Psychology, or related field
- Must be flexible and adaptable to change
- Must demonstrate excellent interpersonal communication skills
- Experience using appropriate technology, such as computers, for work-based communication, according to organizational requirements
- Experience and proficiency with Microsoft Office and online record keeping
- Knowledge and/or experience with health, social, and racial inequities and disparities
- Bi-lingual (preferred)
- Experience working in the social, behavioral, and medical health systems is preferred
- Experience working with the Pediatric and Young Adult population is preferred
Desired Qualifications
- Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Providers, Nurses, Social Workers, and other health care teams
- Experience working with patients with chronic and behavioral health needs
- Demonstrate the ability to work independently
- Additional desirable qualities include enthusiasm and passion for helping patients, genuine spirit, kind, and empathetic nature, and one who embraces a 'go with the flow' mentality
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