Care Experience Coordinator

Job Summary

Required Qualifications

• Minimum post-secondary education a requirement
• MS Office Suite and Outlook advanced level
• Strong time management skills
• Excellent communicator, able to foster relationships with Homecare Staff and clients
• Ability to work independently and within a team
• Interest in continuous learning – high energy and focused
• Meet with Homecare Manager weekly to set priorities
• Assist in coordinating visits between Clients and field staff
• Assist with coordination in handling complaints, no shows, vacation requests and sick time
• Support day-to-day questions and concerns of clients
• Assist with sending work assignments
• Review applicant availability, credentials, and location to ensure Homecare Staff is a good fit
• Maintain staff information in scheduling system
• Monitor technology platform to ensure PSWs are on time and using software
• Assist with supervision, recruitment and orientation of field employees
• Assist with HPG monitoring, updating, investigating and billing
• Ensure region staffing levels for urgent requests
• Maintain open communication with HR and Homecare teams
• Enforce company codes of conduct
• Report unsafe working conditions
• Compliance with Ontario employment legislation and accommodations under AODA