Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC
$50,000–$55,000 year
On-siteChapel Hill, North Carolina, United States
Job Summary
Coordinate and facilitate connections between patients and approved resources while providing educational training on specific disease states and medication administration. Deliver one-on-one communications via telephone, video, email, and SMS to help patients build treatment routines, manage side effects, and navigate financial barriers. Support treatment decisions made between patients and healthcare providers to foster appropriate dialogue and reinforce behavior change for long-term adherence. Provide product-related training and virtual education to guide patients through the treatment journey, strictly following program guidelines without offering clinical medical advice. Assist in addressing patient concerns to build resilience and empower them to stay on therapy as prescribed.
Required Qualifications
- Certified Medical Assistant or equivalent national MA certification (CMA, CCMA, RMA, NCMA, or AMCA)
- Minimum 3+ years of healthcare experience (e.g., physician's office, clinic, or specialty care)
- Skilled at educating or supporting patients in a healthcare setting
- Direct interaction with patients and support for persistence and compliance
- Knowledge of clinical data and pharmacology
- Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
- Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently
- Demonstrated ability to work and drive results and with enthusiasm
- Demonstrated ability to develop and execute plans in an independent environment
- Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations
- Demonstrated ability to effectively build relationships with third parties using good negotiation skills
- Demonstrated ability to adapt to changing work environments and responsibilities
- Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
- Must be flexible to work weekends or evenings as needed
- Travel 20-40%
- Candidates must have authorization to work in the US without the need for sponsorship
Desired Qualifications
- Previous experience in digestive health and/or gastroenterology preferred
- Prior experience working in a virtual or call center environment and providing patient education telephonically preferred
- Effective communication and documentation abilities; bilingual (English/Spanish) preferred
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