Care Coordinator- Washington Heights
On-siteNew York, United States or Washington Heights New York County, New York, United States
EXPIREDNew York, United States or Washington Heights New York County, New York, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Respond to all phone calls and emails within 2 hours and always within 24 hours to control appointment flow. Greet patients with a smile, guide them through the out-of-network experience, and execute 5-star customer service while making patients feel welcomed and valued. Manage the day-to-day of treatment by supporting patient care and fostering a collaborative community environment. Requires strong communication skills, multi-tasking ability, and a hospitable, team-oriented attitude. BA/BS degree preferred.
Required Qualifications
- Previous customer service experience
- Someone who is hospitable, welcoming, and team-orientated
- Strong communication skills
- Ability to multi-task
- A strong attention to detail
- Willingness to grow
- Manual dexterity to manipulate office equipment and make written notations
- Ability to use computer keyboard 90% of each workday
- Hearing acuity to communicate over the telephone
- Visual acuity to read information on computer screen
- The ability to sit, stand, walk for extended periods of time
- Occasionally lift 10 pounds floor to waist
Desired Qualifications
- Passion for the field hospitality and customer service
- Self-motivation and willingness to go above and beyond
- Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
- A proactive, collaborative, team-oriented attitude
- You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities
- A resonance with our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork
- BA.BS degree
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