Care Coordinator

Conduct introductory, supervisory, and ongoing client visits including 30-, 60-, 90-day, and quarterly assessments to monitor conditions and service quality. Develop, implement, and update individualized care plans while responding to incidents, hospitalizations, and condition changes within 24 business hours. Collaborate with Scheduling Coordinators to align caregiver-client matching and ensure caregivers are properly trained and prepared. Maintain accurate documentation in the company's home care software system and provide coaching to caregivers on performance and client satisfaction. Support the Business Development team with community outreach and events, occasionally assisting with direct care shifts during staffing shortages. Work approximately 60% office-based and 40% field-based, adhering to a Monday through Friday schedule with on-call rotation for evenings and weekends.