Care Coordinator- Union Health Center- Chelsea (W 26th)
On-siteNew York, United States
New York, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Support patient care by making patients feel welcomed and valued while controlling appointment flow. Respond to all phone calls and emails within 2 hours and always within 24 hours. Guide patients through the out-of-network experience and greet all patients entering the clinic with a smile to execute 5-star customer service. Maintain a collaborative spirit to ensure both patients and team members receive the necessary care and support at our Chelsea clinic.
Required Qualifications
- Previous customer service experience
- Strong communication skills
- Ability to multi-task
- Strong attention to detail
- Willingness to grow
- Manual dexterity to manipulate office equipment and make written notations
- Ability to use computer keyboard 90% of each workday
- Hearing acuity to communicate over the telephone
- Visual acuity to read information on computer screen
- The ability to sit, stand, walk for extended periods of time
- Occasionally lift 10 pounds floor to waist
Desired Qualifications
- Passion for the field hospitality and customer service
- Self-motivation and willingness to go above and beyond
- Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
- A proactive, collaborative, team-oriented attitude
- A resonance with our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork
- BA.BS degree preferred, not required
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.