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Foothills Sports Medicine Physical TherapyPosted 2 weeks ago
EXPIRED

Care Coordinator (Medical Receptionist/PSR)

$35,360–$36,400 year

On-siteTempe, Arizona, United States

Full TimeHigh School Or EquivalentSmall

Job Summary

Create a welcoming, professional first impression for patients, visitors, and referral sources. Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls. Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps. Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits. Collect copays, balances, and other patient payments accurately and professionally. Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation. Join Foothills Sports Medicine Physical Therapy, a Confluent Health clinic in Tempe, Arizona. Work full-time hours Monday through Friday from 9am to 5:30pm.

Required Qualifications

  • High School Diploma or GED
  • 1+ year of experience in a customer-facing or patient-facing role
  • Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
  • Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
  • Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets

Desired Qualifications

  • Experience in healthcare
  • Experience in retail
  • Experience in hospitality
  • Experience in call center
  • Experience in medical reception
  • Experience in any setting where you regularly interacted with the public in person or over the phone

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