Care Coordinator / Care Manager — High-Acuity Home Care

Care Coordinator to Care Manager role in a high-acuity home care setting. Own the client experience from initial inquiry through ongoing care by building individualized care plans, conducting in-home assessments and supervisory visits, coaching caregivers, and coordinating with families. Responsibilities include client care & coordination, conducting in-home consultations, scheduling, caregiver support, and ensuring quality and accuracy in documentation and records. The role also covers inside sales/inquiry follow-up, leading operational workflows, and contributing to growth and retention KPIs. On-site presence in the East Bay service area with a warm, organized, proactive approach and the ability to manage multiple moving parts in a fast-paced home-care environment.