Care Coordinator

Job Summary

Required Qualifications

• •Certification or licensure in health care related field (i.e.: CMA/RMA, LVN) or compensatory experience with procession of a high school diploma or General Educational Development (GED)
• •6 months of medical assistant related experience
• •Completion of updated BLS/CPR
• •Valid state Driver's License or with reliable transportation
• •Demonstrates necessary proficiency with all electronic clinical systems, including EHR and scheduling systems, in use at the health center
• •Familiarity with medical terminology, procedures, and pharmacology, including medication administration procedures
• •Proficient with general medical machines and equipment: Patient Scales, stethoscope, glucometers, PFT testing, Nebulizer treatment administration, medication administration, lab, EKG
• •Proficient with typical office equipment: Copier, telephone, Fax
• •Possesses a level of written and verbal communications, including formal written and verbal communication skills frequently acquired through a trade school, paraprofessional, or certificate type program
• •Displays more advanced organizational skills, to organize projects or the work of others
• •Devises effective solutions to situations encountered which include general goals and objectives
• •Able to effectively communicate opinions drawn from conclusions using inference and logic
• •Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• •Resolves conflicts that may arise because of disagreements between employees, between employees and customers/clients
• •Processes work-relates skills at a higher level than completion of high school, including formal written and verbal communication skills computational and computer skills mathematical technical or health care related knowledge frequently acquired through a trade school, paraprofessional, or certificate type program
• •Handles confidential information in accordance with HIPAA as well as other related federal and state confidentiality rules
• •Consistently upholds high ethical and safety standards and demonstrates unwavering integrity in all work-related activities
• •Displays enjoyment (gratitude), a commitment to learning, and professionalism by actively seeking feedback, accepting constructive criticism, and demonstrating a willingness to grow and improve in their job role
• •Exhibits exceptional patient/customer service skills, consistently providing professional support
• •Demonstrates effective communication skills, actively listening to patients/customers, and responding promptly to inquiries and concerns
• •Handles challenging situations with tact and diplomacy, ensuring timely resolution of problems and fostering positive patient/customer experiences
• •Displays a positive and appreciative mindset and supports happiness and well-being in self and others
• •Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others in an inter-professional team to support organizational activities
• •Collaborates with team to drive continuous improvement initiatives to enhance quality standards, processes, and outcomes
• •Ensures consistent adherence to regulatory guidelines and HealthPoint policies and procedures
• •Takes accountability for mistakes and errors
• •Requires a high level of professionalism, strong communication and interpersonal skills, and the ability to handle sensitive and confidential information with discretion