Care Access Associate - Prov Fam Practice Tillmans Corner -
On-siteMobile, Alabama, United States
Job Summary
Call patients to remind them of scheduled appointments, reschedule no-shows, and verify demographic information for billing. Prepare charts and encounter tickets, check patients in and out, and key charges into the computerized billing system while collecting co-payments and balances. Answer telephone inquiries regarding fees, physician qualifications, and appointment times, then screen calls to connect patients with qualified staff. Verify insurance, obtain authorizations, review encounter tickets for code accuracy, and maintain medical records by filing clinical data and processing requests. Ensure patient confidentiality, follow infection control standards, and complete all mandatory department and educational requirements.
Required Qualifications
- High School Diploma or equivalent
- 1 year of clerical experience in an access center, customer service, or healthcare setting
- Completion of higher level of education as approved and accepted by the University of South Alabama
- Regular and prompt attendance
- Ability to work schedule as defined and overtime as required
Desired Qualifications
- Experience with Electronic Medical Records
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