Card Servicing Representative

Conduct maintenance, adjustments, disputes, report monitoring, payment processing, credit reporting, payoffs, card orders, and document archival for consumer, commercial, and debit card services. Communicate with members and employees via telephone, email, and secure messaging regarding card-related requests, processing fees, refunds, fraud disputes, and account creation. Ensure compliant credit card reporting to agencies and assist in monitoring daily and month-end reports for accuracy. This role supports Everwise Credit Union's mission to help over 300,000 members manage their financial future across 60 Midwest locations.