Card Services Supervisor
$88,528–$110,635 year
On-site · San Jose, California, United States
San Jose, California, United StatesOn-siteFull Time$88,528–$110,635 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Oversee daily operations of Card Services team handling debit/credit card processing, ATM/network support, and fraud/dispute resolution; lead, coach, and develop staff; ensure compliance with internal policies and regulatory requirements (BSA/OFAC); identify and implement process improvements; liaise with card services vendors; support card inventory and budget; act as escalation point for member/internal inquiries while delivering a high-quality member experience.
Required Qualifications
- Three years to five years in card services or payment operations or similar or related experience, including preparatory experience.
- Supervisory experience preferred.
- A high school degree or equivalent. Bachelor’s degree preferred but not required.
- A significant level of trust, credibility and diplomacy.
- Knowledge of card operations, ATM networks, and disputes
- Understanding of fraud prevention practices
- Strong leadership and communication skills
- Analytical and problem-solving abilities
- Ability to balance risk and member experience
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