Card Services Specialist
$37,440–$47,840 year
On-siteGrand Junction, Colorado, United States
Grand Junction, Colorado, United StatesOn-siteFull Time$37,440–$47,840 yearMedium
Full TimeMedium
Job Summary
Provide data entry for card services and issue debit and credit cards based on customer needs and policy parameters. Resolve customer issues over the phone, process payments for consumer and business accounts, and perform back-office maintenance on cards. Answer inquiries for locations or departments regarding card services products and procedures. Maintain regular on-site attendance while working in a professional office environment using standard equipment. This role supports Alpine Bank's Card Services division, covering debit cards, credit cards, ATMs, digital wallets, and merchant services.
Required Qualifications
- Detail oriented with exceptional organizational skills
- Knowledge of and comfortable using internet browsers and other computer programs
- Is a self-starter, works well under pressure, and meets deadlines
- Ability to write business letters and other information clearly and informatively; edits work for spelling and grammar
- Ability to communicate information in a clear and concise manner both in writing and verbally
- Ability to work in a fast-paced environment with a desire for professional growth
- Ability to work independently with a minimum of supervision
- Ability to make customers and their needs a primary focus of one's actions, developing and sustaining productive customer relationships
- An understanding of the application of banking regulations
- Strong planning, time management and follow up skills, to ensure bank's needs are met by end of day
- Detail-oriented with the ability to work on multiple tasks in a fast-paced environment
- High School Diploma or General Education Degree (GED)
- Regular and reliable on-site attendance
Desired Qualifications
- Customer service experience
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