Card Services Fraud Specialist

Process and monitor debit and credit card fraud by receiving, reviewing, and researching dispute paperwork with merchants and members. Monitor reports from card processors for new cases, review closing documents, and maintain tracking logs to ensure accurate and efficient case completion. Provide outstanding member service for card inquiries via phone or in-person, handling lost/stolen card replacements, transfers, and service maintenance while serving as a backup to the phone queue. Assist staff with daily routines, including processing card applications and performing Card Wizard administrative tasks, while developing knowledge of credit union systems, products, and operational procedures. Work rotating Saturdays and evenings as needed.