Card Payment Support Analyst
On-siteBogotá, Bogota D.C., Colombia
Job Summary
Card Payment Support Analyst at TechBiz Global for a client in the payments sector. Hybrid role combining Business Analysis, Client Relationship Management, Service Delivery, and Production Support. Responsibilities include: acting as main point of contact for clients; building and maintaining relationships; gathering, analyzing, and documenting business requirements for change requests and enhancements; supporting solution configuration, validation, and implementation; coordinating testing, UAT, and release management; collaborating with Delivery, Technical, Support, and QA teams; managing client requests, incidents, service requests, and escalations; ensuring issues meet SLAs; providing regular updates and reports; supporting UAT and post-go-live production support; conducting root cause analysis and problem management; identifying process improvements; facilitating knowledge transfer between teams; participating in client meetings; and contributing to a 24/7 operational support roster. The role is currently remote with a potential transition to office-based work in Bogotá, Colombia, and later alignment with client time zones. Requires strong SQL, payments knowledge, excellent communication, and the ability to work across multiple internal teams in a fast-paced environment.
Required Qualifications
- Minimum 3 years of experience in the card payments field
- Experience in business analysis, client support, service delivery, or production support
- Strong experience with business requirements gathering, documentation, and definition
- Experience with system configuration and solution support
- Good knowledge of payment systems and processes
- Proficiency in SQL
- Strong client-facing communication skills
- Ability to facilitate remote and face-to-face client meetings
- Strong written and verbal communication skills
- Willingness to participate in a 24/7 support roster
- Ability to work different shifts, initially aligned with Malta working hours and later with the client’s time zone
- Must be able to work effectively in a remote setup, with the possibility of future office transition
Desired Qualifications
- Degree or diploma in ICT, Business Analytics, Software Development, Computer Science, Business with IT, or a related field.
- Experience with user stories or use cases.
- Experience training or mentoring junior team members.
- Strong knowledge of the payments industry.
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