Card Operations and Services Analyst
Hybrid · Edmonton, Alberta, Canada
Job Summary
Card Operations and Services Analyst at OFX supporting the Global Manager, Cards & Transaction Services. Responsibilities include end-to-end management of card issues, fraud prevention/investigation, dispute processing for card payment schemes (Visa/Mastercard), and reconciliation/reporting for internal and external stakeholders. Collaborates with risk, compliance, technology, customer support, and external partners (payment networks/service providers). Maintains service availability for the cards service capability, handles exceptions and incidents, supports 2nd level client service inquiries, maintains partner relationships, and identifies process improvements and automation opportunities. Requires knowledge of card schemes and systems, card fraud systems, and experience with card scheme disputes/chargebacks; familiarity with Cardinal 3DS and Feature Space is a bonus. Experience in globally distributed delivery teams, Salesforce CRM, and Atlassian ticketing. Emphasizes operational mindset, risk balance, prioritization, and meticulous record-keeping. The role is full-time permanent with a hybrid work model; salary range provided in CAD and influenced by experience and location. OFX highlights a global, inclusive culture with ongoing learning opportunities and a focus on customer outcomes.
Required Qualifications
- Knowledge of card schemes and systems
- Experience working with card disputes and chargebacks (Visa/Mastercard)
- Experience with card fraud systems and 3DS/Feature Space familiarity
- Experience in globally distributed services delivery
- Knowledge of Salesforce CRM
- Knowledge of Atlassian suite and support/ticketing systems
- Operational mindset balancing risk and business outcomes
- Strong reconciliation and reporting skills
- Ability to develop SOPs and identify automation opportunities
- Experience coordinating with risk, compliance, technology and customer support
- Experience working with payment networks and service providers
- Experience with fraud investigations and irregular usage cases
- Strong stakeholding and cross-functional collaboration abilities
Desired Qualifications
- Knowledge of card schemes and systems
- Experience with card scheme disputes and chargebacks (Visa/Mastercard)
- Experience with card fraud systems
- Familiarity with Cardinal 3DS and Feature Space
- Experience in globally distributed services delivery teams
- Knowledge of Salesforce CRM
- Knowledge of support and ticketing systems (Atlassian suite)
- Operational mindset balancing risk and outcomes
- Strong reconciliation and reporting abilities
- Ability to develop SOPs and automation opportunities
- Strong internal and external stakeholder management
- Attention to detail and meticulous record keeping
- Ability to investigate irregular usage and potential fraud
- Experience with payment networks and service providers
- Strong problem-solving and incident resolution skills
- Experience with fraud prevention and investigations
- Experience with vendor management
- Experience with end-to-end card services management
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