Card Acceptance Relationship Manager
On-siteCairo, Cairo, Egypt
Job Summary
Manage and maintain strong relationships with assigned merchants, acting as the primary point of contact for card acceptance and related solutions. Conduct regular check-ins to review performance, challenges, and growth opportunities while handling escalations professionally. Drive growth of card acceptance volumes through upselling, cross-selling, and expanding merchant engagement, including supporting the acquisition of new chain merchants. Identify merchant needs to propose suitable solutions beyond card acceptance and monitor performance to highlight risks and increase utilization. Provide insights on competitor offerings and market trends during structured briefing sessions with the Product team. Maintain accurate merchant records, meeting notes, and pipeline updates, delivering periodic reports on portfolio performance and key issues.
Required Qualifications
- 3–5 years of experience in Sales, Relationship Management, or Account Management
- Minimum 2 years of experience in Fintech (preferred in acquiring / card acceptance / payments)
Desired Qualifications
- Strong knowledge of card acceptance solutions, merchant acquiring, or payment ecosystems
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