Capability Enablement Lead

Capability Enablement Lead responsible for shaping capability frameworks and standards to lift performance across customer-facing teams. Role focuses on defining, building, and embedding structures and processes that enable sustainable capability growth, aligning learning priorities with business needs and risk requirements, partnering with senior leaders and subject matter experts to ensure role-critical skills and compliance, guiding the design and delivery of high-quality learning aligned to approved frameworks, and implementing checks to ensure learning effectiveness and reduced risk in customer interactions.