日语技术支持工程师 (Candidate Pipeline)
On-siteDalian, Liaoning, China
Dalian, Liaoning, ChinaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Provide technical support for computer and printer products, including usage guidance and troubleshooting. Respond to client needs by assisting with problem resolution and delivering service experiences that exceed expectations. Maintain business-level Japanese proficiency to communicate fluently while applying PC hardware and software knowledge to resolve challenges. Operate under a 365-day schedule with a double-shift rotation (08:00–17:00 or 11:00–20:00), including weekends, with compensatory time off for weekend shifts. Qualify for up to two days of remote work after six months of independent performance and exceeding targets.
Required Qualifications
- Business level or higher Japanese language ability (natural pronunciation and intonation, fluent communication)
- Associate degree or higher from a junior college or vocational school
- Basic technical knowledge of PC hardware and software
- Proficiency in Microsoft Office applications such as Outlook and Excel
- Excellent communication skills and customer service orientation
- Ability to remain calm and work stably in a high-pressure environment
- Logical thinking and expression skills
- Strong learning motivation
- Teamwork orientation
- Proactive approach to driving work forward
- Sense of responsibility
- Flexibility and positive attitude toward change
- Persistence in tackling challenging problems
- Ability to accept shift work
- Full-time employment status
Desired Qualifications
- Background in engineering or science (理工科背景)
- Call center work experience
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