Campus Receptionist
On-siteWaco, Texas, United States
Job Summary
Greet visitors, students, and vendors with a positive demeanor while managing the front desk, answering calls, and directing inquiries to appropriate personnel. Retrieve and forward messages, take payments for services, and handle incoming and outgoing mail, including routing publications and signing for courier deliveries. Create and scan documents, run reports, and maintain fax machines while ensuring the front area remains clean and professional. Monitor activity at the front door and maintain confidentiality of student data in accordance with FERPA regulations. Perform other clerical duties as needed, such as filing, photocopying, and ordering office supplies.
Required Qualifications
- Certificate showing at least one year of completion from college or technical school
- 3-6 months of training and related work experience
- equivalent combination of education and experience
- Strong knowledge of computer systems including Microsoft Office Suite
- Experience using all industry-leading computers, printers and fax machines
- Clear and succinct communication, both verbally and in writing with a diverse community, student population and with team members and instructors at all levels of the company
- Listen to and understand a wide-range of issues from both students and Institute team members
- Strong interpersonal skills
- Strong verbal communication, written communication, listening, record keeping and information management
- Maintain a calm and friendly demeanor when instructing and assisting students
- Prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule
- Work under minimal supervision and exhibit self-starter traits
- Take initiative and use independent judgment within established guidelines
- Successfully interface with office staff and instructors, students and manager
- Effectively analyze situations and perform conflict resolution
- Ability to coach and motivate students for goal achievement
- Ability to research, critically think about and analyze student records and policy for resolution
- Maintain confidential information and abide by all Family Education Rights and Privacy Act (FERPA) rules and regulations
- Collect, analyze and interpret data in assigned teaching field to provide up-to-date instruction and information
- Highly organized and pay attention to detail
- Passionate belief in the value of our Education Programs
- Regular, consistent, on-time attendance
- A creative mindset
- Ability to learn and comprehend instructions and orientation
- Understand the meaning of words and body language used by customers, current and prospective students, alumni and employers and respond effectively to achieve Institute goals
- Frequent creative thinking and analysis
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to focus
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