Campaign Manager
$76,200–$137,400 year
On-siteBellevue, Washington, United States or Overland Park, Kansas, United States
Job Summary
Plan, build, and lead CRM campaigns across Direct Mail, outbound/inbound calls, Care, Retail, Email, SMS, on-device, and web channels to grow and retain the customer base. Receive strategic direction from business partners to define contact frequency and build recommended campaign structures. Review concept briefings with requestors, perform feasibility studies, and align schedules across collaborator groups. Liaise between internal teams and reporting groups while regularly communicating campaign impact and recommendations to management. Identify channel and process improvements to support campaign management efficiency and effectiveness.
Required Qualifications
- Bachelor's Degree in Business or related field
- 4-7 years Research build experience and training experience
- 2-4 years Project Management experience (has led small to medium sized projects including multiple simultaneous)
- 2-4 years' Experience in leading CRM campaigns on vendor or client side
- 2-4 years Wireless cable or subscriber-based confirmed experience leading or developing CRM programs
- Experience in relations management with external vendors and agencies
- Experience in Up/Cross-Selling and/or Brand Trust, Loyalty Campaign Management, Performance Analysis
- At least 18 years of age
- Legally authorized to work in the United States
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