Calltaker/Dispatcher

Handle inbound emergency and non-emergency calls (911) and prioritize into CAD; instruct callers using scripted protocols; relay information to agencies; operate dispatch consoles and 911 equipment; maintain knowledge of equipment; after-hours contracted services; use CAD to verify caller location; operate dispatch monitoring and activity consoles and equipment; answer and process of after-hours contracted services; utilization of online programs for requests for transportation.