Call Quality Control Analyst – Dutch Bilingual (Day Shift)
HybridGżira, Il-Gżira, Malta
Gżira, Il-Gżira, MaltaHybridFull TimeSmall
Full TimeSmall
Job Summary
Monitor and evaluate recorded sales calls against established quality assurance instruments and standards using a QA Scorecard. Generate call review reports, analyze results, and share insights with relevant stakeholders. Suggest improvements to evaluation systems and contribute to developing quality control standards and procedures. Translate and transcribe calls from various languages into English as needed. Collaborate with the Responsible Gambling officer to identify and address inconsistencies. Prepare weekly, monthly, and annual feedback reports while meeting established deadlines and targets.
Required Qualifications
- Fluency in both Dutch and English
- Keen attention to detail
- Exceptional analytical skills
- Strong verbal and written communication abilities
- A commitment to impartiality
- Exceptional organizational and time management skills
- Honesty and a strong work ethic
- High level of integrity and confidentiality
- Knowledge of another language at C1 level (Turkish, Swedish, Finnish, Italian, German, Greek, French, or Hindi)
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